Shipping policy

Shipping Policy

Last updated: 25 August 2026

Thank you for shopping with Done Dental. This Shipping Policy explains our order processing times, estimated delivery times and what to expect after placing an order.

Order Processing

Orders are normally processed within 1–3 working days after your order has been successfully placed and payment has been confirmed.

Processing time is separate from shipping time. During particularly busy periods, public holidays or promotional events, processing may take slightly longer.

Estimated Shipping Times

Once your order has been processed and dispatched, estimated delivery times are:

These estimates begin after the 1–3 working day processing period.

Order Tracking

Where tracking is available, you will receive tracking information using the email address or contact information provided at checkout once your order has been dispatched.

Please allow some time after receiving your tracking information for the courier's tracking system to update.

Delivery Delays

While we aim to have all orders delivered within the estimated timeframe, occasional delays may occur due to circumstances outside our reasonable control, including courier delays, customs processing, severe weather, public holidays or unusually high shipping volumes.

Estimated delivery times are not guaranteed delivery dates.

If your order is taking longer than expected, please contact our customer support team and we will assist you with checking its status.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your delivery information, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

We are not responsible for delivery issues resulting from incorrect or incomplete information supplied by the customer, subject to your applicable statutory rights.

International Orders

International orders may be subject to customs procedures or other requirements imposed by the destination country.

Where applicable, customs processing can cause additional delays that are outside our control.

Lost or Missing Orders

If your tracking information indicates that your order has been delivered but you cannot locate it, please check around the delivery location and with other members of your household before contacting us.

If you believe your parcel has been lost in transit, contact our customer support team with your name and order number, and we will investigate the shipment with the relevant carrier.

Damaged Orders

If your order arrives damaged, please contact us within 14 days of confirmed delivery and provide your order number together with clear photographs or video showing the damage.

Approved damaged-item claims will be handled in accordance with our Refund Policy.

Contact Us

For questions regarding shipping, tracking or delivery, contact:

Done Dental
Email: support@donedental.co

Please include your order number when contacting us about an existing order so we can assist you more quickly.