Refund policy

14-Day Refund Policy

At Done Dental, we want every order to arrive in perfect condition. If your item arrives damaged or defective, you may request a refund or replacement within 14 days of confirmed delivery.

To be eligible, you must contact us within the 14-day period and provide your order number along with clear photographic or video evidence showing the damage or defect. We may request additional information where necessary to verify the issue.

Refunds and replacements are available only for products that arrive damaged or defective. We do not accept returns or provide refunds for change of mind, unwanted items, incorrect purchases, or products that have been used incorrectly.

Once your claim has been reviewed and approved, we will either issue a replacement at no additional cost or refund the eligible amount to your original payment method. Please allow several working days for approved refunds to appear, depending on your payment provider.

Items damaged after delivery through misuse, accidental damage, improper storage, modification, or failure to follow the supplied instructions are not covered by this policy.

If your order arrives damaged, contact our customer support team as soon as possible so we can resolve the issue.